🔧 General Plumbing FAQs

1. Do you offer same-day service?
Quite often we can. We do not tie oursleves up in large new construction jobs. We exist to service homeowners when they need us most. 

2. What areas do you serve?
Daniel Island, Wando, Mount Pleasant, Isle of Palms, and Sullivan’s Island, Cainhoy, North Charleston, Hanahan, Cainhoy, Huger, Awendaw, Charleston, Johns Island, James Island, Summerville, Goose Creek, and Folloy Beach

3. Are your plumbers licensed and insured?
Absolutely. Every technician is fully licensed, insured, and trained to handle both standard and advanced plumbing systems.

4. Do you charge a service fee?
We charge a diagnostic fee, but it is often applied toward the cost of your repair if you move forward.

5. Do you offer upfront pricing?
Yes. You’ll get clear options and pricing before any work begins—no surprises.

🚿 Water Heater & Tankless FAQs

6. Why did my hot water suddenly stop working?
Common causes include failed heating elements, gas supply issues, ignition problems, or sediment buildup—especially in tankless units.

7. Do you specialize in tankless water heaters?
Yes. We’re known locally as tankless specialists and handle installation, repair, descaling, and diagnostics.

8. How long do water heaters last?

• Tank: 8–12 years

• Tankless: 15–20+ years (with proper maintenance)

9. Is tankless worth it?
For most Charleston homes—yes. You get endless hot water, better efficiency, and longer lifespan.

10. How often should I flush my tankless water heater?
Once a year (minimum). In our area, with mineral content, it’s critical for performance and longevity.

💧 Leak & Emergency FAQs

11. What should I do if I have a plumbing emergency?
Shut off your main water supply and call us immediately. We’ll guide you on next steps while dispatching a technician.

12. How do I know if I have a hidden leak?
Signs include:

• Higher water bills

• Musty smells

• Warm spots on floors

• Constantly running meter

13. Do you offer leak detection?
Yes. We use advanced tools to locate leaks without unnecessary damage to your home.

🚽 Fixtures & Repairs FAQs

14. Why does my toilet keep running?
Usually a worn flapper, fill valve issue, or improper adjustment—simple fix in most cases.

15. Can you install customer-supplied fixtures?
Yes, but we also offer high-quality options with warranties if you prefer a full-service solution.

16. What’s a “comfort height” toilet?
A taller toilet that’s easier to sit and stand—great for comfort and accessibility.

💦 Water Quality & Filtration FAQs

17. Do I need a whole-home water filter?
If you want better tasting water, less chlorine exposure, and longer-lasting plumbing fixtures—yes.

18. What does a Halo 5 system remove?
Chlorine, sediment, and many contaminants while improving overall water quality throughout your home.

19. Will a water filter help my appliances last longer?
Absolutely. Cleaner water reduces scale buildup in water heaters, dishwashers, and washing machines.

🏠 Smart Home Plumbing FAQs

20. What is Flo by Moen?
A smart water monitor that detects leaks, tracks usage, and can automatically shut off your water to prevent damage.

21. Will a smart shutoff help with insurance?
In many cases, yes—some insurance companies offer discounts for homes with leak detection systems.

💼 Company & Trust FAQs

22. What makes you different from other plumbers?
We’re local, family-owned, and hands-on. No call centers. No private equity. Just fast, honest service from people who care.

23. Do you guarantee your work?
Yes. We stand behind our work with strong labor warranties and a satisfaction guarantee.

24. Will your technicians respect my home?
100%. Shoe covers, clean work, and we leave your home better than we found it.